Refund and Returns Policy

Refund, Replacement, Cancellation, and Delivery Policy

At Westerncom, we are committed to providing a seamless shopping experience. Please read our policies carefully to understand your rights and responsibilities.

Refund Policy

A refund will be processed only under the following circumstances:

  • Customers can cancel/return a product only if there is any manufacturing or physical defect, which must be reported within 2 days of delivery for a full refund.
  • To initiate a refund, email sales@westerncom.in with your order ID.
  • Refund processing may be delayed due to bank processing times, public holidays, or unforeseen circumstances.
  • A refund will be granted only if the product received does not match the specifications mentioned on our website.

Refunds will not be processed in the following cases:

  • If the product is found to be in proper working condition after verification.
  • If the product has physical damage that was not reported within 24 hours of receiving it.
  • If the product has been used, mishandled, or altered by the customer.
  • If the product is damaged due to an electrical surge or improper usage by the customer.
  • If the product is returned without the original packaging, accessories, and invoice.
  • If the product was purchased under special discounts, promotional offers, or clearance sales, unless it is defective.
  • If the product is returned beyond the 2-day return window without a valid reason.
  • If the request for a refund is initiated due to a change of mind or dissatisfaction with the product’s appearance or sound quality, unless it is defective.
  • If the product has been intentionally damaged for the purpose of claiming a refund.
  • Refund amounts may be adjusted after deducting applicable bank and delivery charges.
  • If the purchase included a freebie, the value of the freebie will be deducted unless returned with the full order.

Cancellation Policy

We strive to accommodate customer requests while ensuring efficient order processing. Please note:

  • Orders cannot be canceled once they have been processed for shipping.
  • Same-day delivery orders are non-cancelable.

Orders placed under special promotional events or limited-time offers cannot be canceled.

Replacement Policy

Product replacement is allowed only under the following conditions:

  • Customers can request a replacement within 15 days of delivery.
  • If the product arrives in a defective or damaged condition, it must be reported within 24 hours of receipt.
  • If a product is not functioning properly, a replacement request must be made within 10 days of delivery.
  • Any damage or defect must be verified by our team before approving a replacement.
  • If the product does not match its description on the website, report it within 24 hours to sales@westerncom.in for resolution.
  • The entire product package, including all accessories, must be returned for a replacement.

A replacement will not be issued if:

  • The customer is dissatisfied with the appearance or sound quality of a fully functional product.
  • Physical damage is not reported within 24 hours of receipt.
  • The damage is caused by an electrical surge or improper usage by the customer.

Product Pricing Policy

  • Product prices listed on our website are current and subject to change without notice.
  • In rare cases where a pricing error occurs, we reserve the right to cancel the order and provide a full refund.
  • Prices are listed in Indian Rupees (INR). For international payments, bank exchange rates and charges apply.
  • All orders are processed at the price effective at the time of purchase.

GST is applicable to all products as per Indian regulations.

Out of Stock Situations

We make every effort to keep our inventory updated. However, in case of unavailability: 

  • Customers will be informed within 2 business days.
  • They will have the option to exchange, delay, or cancel their order.

Delivery Policy

  • Orders are shipped from our own or third-party warehouses across India.
  • We aim to deliver within 7-14 business days based on the delivery location.
  • Deliveries are made by our logistics partners between 10:30 AM – 7:00 PM (Monday to Saturday).
  • Customers must sign for the delivery. We are not responsible for deliveries signed by third parties at the provided address.
  • Claims for missing or damaged items must be reported on the day of delivery through our website’s contact page.
  • If your order status shows “Delivered” but you haven’t received it, notify us within 48 hours. Beyond this time frame, claims will not be accepted.
  • Westerncom is not responsible for product damage after delivery.

Delivery Charges

  • National shipping is FREE for all orders placed directly on www.lenyesindia.com.
  • No additional handling charges are applied.

For further assistance, please contact sales@westerncom.in. We are happy to help!

Warranty & Replacement

  • Limited Warranty Coverage
    All Lenyes products are covered under a limited warranty against manufacturing defects only, starting from the date of purchase.
    •    Warranty is valid only with a valid purchase invoice 
    •    Warranty applies only to products purchased through authorized sellers or official platforms 
    •    Warranty is non-transferable and applicable only to the original purchaser 
    ________________________________________
    What We Will Do
    If a product is found defective under normal usage conditions:
    •    The product will be repaired or replaced, at our sole discretion 
    •    Replacement may be: 
    o    Same model, or 
    o    Equivalent model if the original is unavailable 
    No refund will be issued under warranty claims
    ________________________________________
    What Is Not Covered
    Warranty does not apply to:
    •    Physical damage, cracks, dents, or breakage 
    •    Water/liquid damage 
    •    Damage due to misuse, negligence, or improper handling 
    •    Unauthorized repairs or modifications 
    •    Damage caused by power fluctuations or external factors 
    •    Normal wear and tear 
    Any product found in the above conditions will void warranty immediately
    ________________________________________
    Warranty Decision Rights
    Lenyes India reserves the absolute right to:
    •    Determine whether a defect is manufacturing-related 
    •    Approve or reject warranty claims after inspection 
    •    Decide the appropriate resolution (repair/replacement) 
    ________________________________________
    Dead on Arrival (DOA)
    A product is considered DOA (Dead on Arrival) if it is non-functional at first use.
    Eligibility
    •    Claim must be raised within 7 days of delivery 
    •    Product must be: 
    o    Unused 
    o    In original packaging 
    o    With all accessories intact 
    Resolution
    •    Verified DOA cases will receive a replacement only 
    ________________________________________
    Replacement Policy
    Eligible Cases
    Replacement is applicable only in the following scenarios:
    •    Product is defective (within 7 days of delivery) 
    •    Wrong product delivered 
    •    Physical damage (must be reported within 24 hours of delivery) 
    ________________________________________
    Mandatory Conditions
    To qualify for replacement:
    •    Product must be unused and returned in original condition and packaging 
    •    All accessories, manuals, and invoice must be included 
    •    Clear unboxing video proof is strongly recommended 
    •    Issue must be verified and approved by our support team 
    ________________________________________
    Non-Eligible Cases
    Replacement requests will be rejected if:
    •    Reported after defined timelines (24 hours / 7 days) 
    •    Product shows signs of usage or damage after delivery 
    •    Issue is based on personal preference (sound, color, design, etc.) 
    •    Product was purchased under clearance or special sale