Shipping & Delivery Policy

1. Overview
At Lenyes India, we strive to ensure a smooth and reliable delivery experience. This policy outlines the terms related to order processing, shipping timelines, delivery, and responsibilities.
By placing an order with us, you agree to the terms stated below.
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2. Order Processing & Dispatch
•    All orders are processed after successful payment confirmation 
•    Orders are shipped from our authorized warehouses, offices, or partner facilities across India 
•    Dispatch timelines may vary depending on product availability and delivery location 
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3. Delivery Timelines
•    Estimated delivery time: 7–14 business days from order confirmation 
•    Delivery timelines may vary based on: 
o    Location and serviceability 
o    External factors such as weather, logistics delays, or unforeseen circumstances 
Note: Delivery timelines are indicative and not guaranteed.
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4. Shipping & Delivery Partners
•    Orders are delivered through: 
o    Authorized courier partners 
o    Logistics service providers 
o    Postal services 
•    Deliveries are typically made between:
10:30 AM – 7:00 PM (Monday to Saturday) 
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5. Delivery Confirmation & Responsibility
•    All deliveries require a signature at the time of receipt 
•    Once signed and accepted, the order will be considered successfully delivered 
Important:
•    Lenyes India is not responsible for orders accepted by: 
o    Family members 
o    Security personnel 
o    Neighbors or third parties 
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6. Risk & Ownership
•    The responsibility of the product transfers to the customer upon successful delivery 
•    Lenyes India is not liable for any damage, loss, or misuse after delivery 
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7. Damaged / Missing Items
7.1 Reporting Timeline
•    Any claims for: 
o    Damaged products 
o    Missing items 
o    Incorrect shipments 
Must be reported on the same day of delivery
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7.2 Mandatory Requirements
•    Customers must: 
o    Record an unboxing video 
o    Highlight the issue clearly 
o    Retain original packaging 
•    Any shortage or damage must be: 
o    Noted on the Proof of Delivery (POD) 
o    Acknowledged to the delivery personnel 
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7.3 Claim Validity
•    Claims without proper proof or reported after the defined timeline will be automatically rejected 
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8. Incorrect Delivery Status (Marked Delivered but Not Received)
•    If your order shows “Delivered” but has not been received: 
o    You must report the issue within 48 hours of the delivery status update 
•    Failure to report within this timeframe will result in: 
o    No investigation or claim processing 
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9. Delays & Force Majeure
Lenyes India shall not be held responsible for delays caused due to:
•    Natural disasters 
•    Strikes, lockdowns, or government restrictions 
•    Courier/logistics disruptions 
•    Any unforeseen events beyond our control 
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10. Address Accuracy
•    Customers are responsible for providing accurate and complete delivery details 
•    Lenyes India will not be liable for: 
o    Delays 
o    Failed deliveries 
o    Additional charges 
Due to incorrect or incomplete address information
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11. Refused / Undelivered Orders
If an order is:
•    Refused by the customer, or 
•    Undelivered due to incorrect address 
Lenyes India reserves the right to:
•    Cancel the order 
•    Deduct applicable shipping and handling charges 
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12. Policy Enforcement
Lenyes India reserves the right to:
•    Approve or reject any delivery-related claim 
•    Request additional proof or verification 
•    Take action against misuse or fraudulent claims 
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13. Contact & Support
For any shipping or delivery-related concerns:
•    Reach out through our official Contact Us page 
•    Ensure all relevant details (order ID, proof, issue description) are provided